It’s no secret that one of our common phrases on the podcast is “earning your seat at the table.” It’s safe to say that when covid arrived, some of those seats may have been scrambled. In the case of internal communicators, we were suddenly whisked in by our higher ups to help make decisions. For many, it’s been a great opportunity to claim that seat, but what can you do to keep it?
Jen Hall is the Internal Communications Director at Novant Health, and her team had an interesting situation to work through. Being in the field of healthcare, Novant Health has employees both working from home and on the front lines during the pandemic. The way important news was communicated couldn’t be done the same way for both groups. In this episode, Jen explains how she was able to deliver effective communication to her fellow employees by delivering effective communication to her executives.
We're also continuing our new segment with Ragan's Communications Leadership Council with Susan Donlan, Chief Communications Officer at KeyBank. We dive into how manager and leadership comms can develop effective communication with their fellow employees.
Episode Highlights:
03:11 - Learning quickly to be flexible in the workplace.
06:52 - Being aware of what type of news should be shared when.
12:51 - Training and educating your team on transitions of communication.
16:55 - Setting up communication guidelines.
Important Resources:
You can download the transcript for the episode here.
Looking for some resources to include in your own newsletter? We've offered some great websites in our latest resource guide that include great content.
If you're interested in how Cerkl Broadcast can help your internal communication needs, you can learn more by heading over here.
If you'd like to learn more about Ragan's leadership membership, you can find more information here.
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